"Ding Dong!" Here comes the *hub delivery man just delivered my NEW Samsung D500 which i have been waiting for! My eyes were fixed onto my new phone, and almost completely ignored the delivery man who were standing at my doorstep. Ah Ha... With such Extra Value-Added Good Services should be compliment.
On the other hand, I faced a few bad experiences with *hub customer service. Just getting this phone, getting a new service line and retaining my old no. Seems so HARD!
Not to mention the name, I shall call the officer who settle my account, Ms Service. At first, i just wanted to get a new line. Ms Service suggested that i should get a new phone too cos the phone will be much more cheaper when getting a new line. As my Samsung E600 charger has spolit (luckily i have spare charger) . i decided to go for Samsung D500, since its a relatively considered a good phone.
According to her, there were no stocks in D500. So i asked her about few other phones. To my surprised, all the other phones which i asked, were all out of stock as well. I asked her when will the stock arrived? She said that she cant tell. So I challenged her by asking "Since all popular are out of stock then how *hub run the business for these few days?" She's simply tongue-tighted. Ok fine. I shall wait.
The next hour, Ms Service called me and tell me that the stock just came in (How "efficient" yah) and asked me fax my application immediately. I told her that im rushing some work at the moment and ask her if i could send half an hr later. She says she will knock off at 8, should be alright. I faxed my application at 7. I told her if she didnt receive my fax, CALL ME. Apparently, she didnt call me so i assume that she has received my fax.
The next day, i called her and asked if she has receive my fax. She told me she did not receive my fax and i asked her why didnt she call me. She explained that she knocked off at 7. But i clearly remembered that she says she will knocked off at 8! Ok nevermind... The bad issue is that she told me that she couldnt get her manager to approve my application. So she cant proceed and I will need to wait for the next batch to come in. This might take about few weeks or even months, according to her. Which i refused to wait! In the first place, she should have called me when she didnt receive my fax! I told her nicely that no matter what she have to settle this for me. Finally she managed to find her manager and get it settled for this case.
The next saga is I wanted my old no to be retained. So i called Ms Service again. She told me as my HP application has sent out. It will be slower for her to do the no rentention for me. She asked me to call another dept to do the no rentention. I called the department and that department says that they do not handle corporate no rentention and transfer me to another department. Before i know it, my issue is passed back to Ms Service.
This time i got pissed off. Is that the way how customer care service treat their customers? Asking them to go round and round in circles. Is that my problem on how their business run or how messy are their procedures? To be frank, most customers dont not sympathy what kind of problem your company faced at your backend side. Customers just want to get the things done or get what they want.
So, Ms Service called me the next day and told me that she will hand everything and settled ALL for me. This sage is finally CASE CLOSED.
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