We collected 233 likes within a day and it is still growing. Thanks to our lecturers, classmates, friends, family and even strangers for likings and loving our work.
It has been a fun and fruitful experience to join this challenge. We completed the Design Sprint within 2 weeks! Not only sharpening our design skills, but at the same time, we learnt to do research and understanding what user wants.
We didn't get place in the semi finals, but this will not stop us from continue our UIUX journey.
There is value in design sprint as it helps the product owner to make informed decisions in a short time.
What went wrong was we didn't have enough buy-ins for current shopee users that their refunds was a headache. Secondly, Shopee might be looking for shining ideas to engage their existing and potential young customers.
However, from our UX survey 89.7% shopee users agreed that they will come back to purchase more when the return and refund experience is seamless.
We also did our usability testing with our prototype (even though it is not required). The feedback received was it is an improved version of Shopee current returns and refund system.
Overall, it is still a gained experience from me and my team.
#ShopeeProductDesignChallenge2020 #DesignSprint #UIUX
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